In South
Australia, the median weekly rent of $325 remained steady since the beginning
of the year. The average turn round time on properties for the industry is 27
days. Toop&Toop’s vacancy rates have been sitting around 14-20 days well
under the average.
Consumers demand A Better Industry
Consumers
are becoming increasingly savvy about their rights and demanding in terms of
their expectation on service levels.
Specialist
knowledge of local areas and a depth of understanding of maintenance issues is
the necessary to meet consumer needs.
Residential Tenancy Legislation Changes
The burden
on owners and agencies has increased with the new legislation. New laws around
hanging abandoned goods, the decreased time frames for inspections and increased
privacy requirements.
One bonus
is that documentation regarding a tenancy can now be emailed rather than snail
mailed which will save time and prevents claims of documentation not being
received.
As a
private landlord it is becoming a logistical minefield adhering to these new
laws and the requirement for all documentation to be submitted and processed on
time.
Delays in actioning maintenance
Tenants
believe that their repairs and maintenance issues are not being addressed in a
timely manner once reported.
Over 47 per
cent on a national survey responded that they experienced significant delays in
their requests being actioned. From an
agents perspective there is always a question of balancing between what is
classified as landlord or tenant responsibility.
It also
depends on the rent and the age and condition of the property when it was
tenanted. A $210 per week property is not going to be in the same condition as
a $410 per week property.
There is however
the safety issues for example any
electrical repairs or what is considered an emergency such as blocked drains or
flooding.
An agent is
able to act as the broker and with their experience can successfully navigate
between both parties rather then have the tenant and landlord at opposing ends
in terms of view point of who should do and pay for what.
It is
important that all maintenance is followed up and addressed even if it is to
inform the tenant that they are responsible.
With
tighter budgets landlords have become less willing to approve repairs as
economic times have put a squeeze on their returns. The influx of sales
properties has also meant the rents have remained the same and in some case
declined. This has allowed tenants to be fussier and take preference over homes
that are in a better condition or have upgraded facilities.
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